This Refund Policy sets out the terms under which refunds may be issued by News Ongstl (“we,” “us,” or “our”). By accessing, subscribing to, purchasing from, or otherwise engaging with our platform, you agree to the terms outlined below.
1. General Policy Statement
News Ongstl aims to ensure transparency, fairness, and clarity in all financial interactions. While many of our services involve digital content, which is typically non-refundable once accessed or delivered, we do review refund requests on a case-by-case basis under applicable law and reasonable circumstances.
Refunds may be granted only as outlined in this policy.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
2.1 Subscription Services
If your request pertains to a paid subscription:
- Refunds may be granted if a billing error occurred.
- Refunds may be granted if you were charged after successfully canceling your subscription.
- Refunds may be granted if the service was unavailable for an extended period due to technical failure on our part.
- Refunds will not be issued if you simply change your mind or fail to use the service.
Partial refunds may be issued at our discretion.
2.2 Digital Content, Reports, and Premium Articles
Due to the nature of digital goods:
- All purchased digital content is generally non-refundable once delivered or accessed.
- Refunds may only be considered if:
- You were charged multiple times for the same item.
- Content was not delivered or access was never granted.
2.3 Advertising, Corporate Services, and Sponsorship
For advertisers and partners:
- Refunds may be issued if services were not delivered as contractually agreed.
- Refunds may be issued in case of technical error preventing campaign completion.
- No refunds will be issued for campaigns already delivered or partially consumed unless otherwise contractually agreed.
- Administrative fees may apply.
2.4 Fraud or Unauthorized Transactions
If you believe a transaction on your account was unauthorized:
- Contact us immediately.
- We may require verification or supporting documentation.
- Refunds for fraudulent transactions will be handled in compliance with applicable financial and legal regulations.
3. Refund Request Procedure
To submit a refund request, please contact us using one of the following methods:
📞 Phone: +1 613-884-3765
📧 Email: [email protected]
📍 Address:
45 Southland Crescent,
Ottawa, ON K1G 5E5,
Canada
When requesting a refund, please include:
- Full name
- Account email address
- Transaction ID or proof of payment
- Date of purchase
- Reason for refund request
- Any supporting documentation (if applicable)
Failure to provide sufficient information may delay processing.
4. Refund Processing Time
Once your request is received:
- Refund evaluations typically take 5–14 business days.
- If approved, refunds will be issued to the original payment method unless otherwise stated.
- Processing time may vary depending on your bank or payment provider.
We will notify you of the decision via email.
5. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind
- Failure to utilize subscription or services
- Incorrect account usage by the user
- Delays caused by user-side technical issues
- Breach of our Terms and Conditions
- Services already consumed or delivered
- Promotional, discounted, or trial-based purchases (unless legally required)
6. Legal Compliance
This Refund Policy is governed by applicable Canadian consumer protection laws and other relevant regulations. Nothing in this policy limits your statutory rights.
7. Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any updates will be posted on this page with an updated effective date. Continued use of our services following changes constitutes acceptance of the revised policy.
